Refund policy

Returns and Refunds Policy

You have 15 calendar days from receipt of your order to request a return.

Return Conditions

To be eligible for a return, the item must:

  • Be in the same condition in which it was delivered

  • Not have been used beyond what is necessary to verify its nature, characteristics, and functioning

  • Retain its original tags, accessories, and packaging

  • Be accompanied by proof of purchase

How to Initiate a Return

To initiate a return, you must contact us in advance at:
📧 vmtechhouse@yahoo.com

Returns must be sent to the following address:
📍 Calle Nicaragua 56, 2-2, Almería, Spain, 04007

Returns sent without prior authorization will not be accepted.

Unless otherwise stated, return shipping costs are the responsibility of the customer.

Damages, Defects, or Errors

Please inspect your order upon receipt.
If the product is defective, damaged, or does not match your order, contact us immediately so we can evaluate the case and provide an appropriate solution at no additional cost to you.

Items Excluded from Returns

Returns are not accepted for:

  • Personalized or made-to-order products

  • Perishable products

  • Hygiene or personal care items once unsealed

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

If you have questions about a specific product, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.
If you wish to receive a different product, you must return the original item and place a new order once the return has been accepted.

Right of Withdrawal (European Union)

If the order is shipped to a country within the European Union, the consumer has the right to withdraw from the contract within 14 calendar days, without providing any justification, in accordance with applicable regulations.

This right is exercised under the same conditions outlined above.

Refunds

Once the return has been received and inspected, we will notify you whether the refund has been approved.

If approved:

  • The refund will be issued using the same payment method used for the purchase

  • Within a maximum of 10 business days from approval

Please note that your bank or card issuer may take additional time to process and display the refund.

If more than 15 business days have passed since the refund was approved, please contact us at:
📧 vmtechhouse@yahoo.com